AI chatbot for restaurants
Guests book through your website, WhatsApp and Instagram, even in the middle of service. The assistant takes the reservation, answers questions about the menu and allergens and records changes.
Common challenges for restaurants
- Messages wait until after service
- At half past seven, guests ask on WhatsApp or Instagram whether you have a table tonight. Nobody looks during service, and an hour later they have booked somewhere else.
- The same questions every day
- Allergens, opening hours, parking, a table on the terrace: the same questions come in every day, through your website, WhatsApp and Instagram.
- Changes get lost
- A guest says in a DM that it will be six people instead of four. If that message never reaches your team, your table plan is wrong.
How Heyloha solves this
- Bookings on every channel
- On your website, in WhatsApp and in an Instagram DM, the assistant asks for the date, time, party size and contact details. It puts the reservation in your inbox or sends the guest to your own booking page.
- Menu and allergens
- The assistant answers questions about the menu, allergens and dietary needs from your menu and allergen chart. Questions about a serious allergy can go straight to your team.
- Changes and cancellations recorded
- When guests come with more people, arrive later or cancel, the assistant records it and your team sees it in the inbox straight away. That way a table is free again in time.
Key features
Website, WhatsApp and Instagram
One assistant with the same knowledge and tone on every channel.
Multilingual
Tourists and international guests get answers in their own language.
Your reservation system
Through Zapier, Make, n8n or a webhook. We build a direct integration on request.
Quick launch
Up and running on your website within 30 minutes.
How guests book through chat, WhatsApp and Instagram
Updated 1 October 2026
Why guests would rather send a message
Many guests no longer call; they send a message. Through the chat on your website while they are looking at the menu anyway, on WhatsApp because it is the quickest, or in a DM after seeing your dishes on Instagram. Those messages often arrive at the busiest moment: just before or during service.
If a message like that sits for an hour, the guest has usually booked somewhere else. An AI chatbot replies within seconds, on every channel at once, and your team stays with the guests in the room.
What the assistant handles in the conversation
Reservations: date, time, party size, name and phone number or email address, plus the details that matter on the floor, such as a high chair, a birthday or a table on the terrace.
Questions: opening hours, the menu, vegetarian and vegan options, parking, groups and a private room. The answers come from your own website and documents, so the assistant tells guests what is true for your restaurant.
Changes and cancellations: when guests come with more people, arrive later or not at all, the assistant records it and your team sees it straight away.
Instagram: from post to reservation
People who see your dishes in a post or story often send a DM straight away to ask whether you have a table on Saturday. The assistant replies in that conversation, asks for what it needs and records the reservation. The guest does not have to switch to another app or website.
You connect your restaurant's Instagram account in Heyloha yourself, through the account. Guests simply message the profile they already know. Read more about answering Instagram messages automatically.
WhatsApp and your website
WhatsApp works the same way: the guest messages your own number and gets an answer straight away, even after closing time. See how the WhatsApp chatbot works.
On your website, the chat sits next to your menu and opening hours. You add it with a snippet of code, the WordPress plugin or Google Tag Manager, and it is live within half an hour.
Reservations in the system you already use
Every reservation lands in your Heyloha inbox, so your team sees it straight away. If you would rather have guests book themselves, the assistant sends them the link to your own booking page.
If you work with a reservation system, each reservation goes through Zapier, Make or n8n, or through a webhook, to any system that connects to them. For most other systems, such as Formitable, Zenchef or Guestplan, we build a direct integration on request. See all integrations.
Allergens: what the assistant does and does not do
The assistant answers allergy questions from what you provide, such as your allergen chart. The more complete that chart, the better the answer.
A serious allergy needs a person to look at it. So set the assistant to record those questions and pass them to your team rather than settle them itself. That keeps the kitchen responsible for what ends up on the plate.
What it costs and how to start
Heyloha starts at €149 a month. One credit equals one chat conversation or one call minute, and chat, WhatsApp, Instagram, phone and email are all in the same plan. You can cancel monthly. See the pricing page for the plans.
If your restaurant also takes a lot of calls, the same assistant handles those too. Read how the AI receptionist for restaurants takes bookings, or try it free for 14 days.
24/7
replies, evenings and weekends included
50+
languages supported
30 min
setup time
Frequently asked questions about an AI chatbot for restaurants
Can guests book a table through Instagram?
Yes. When a guest sends a DM to your restaurant's Instagram account, the assistant replies in that conversation. It asks for the date, time, party size and contact details and puts the reservation in your inbox, or sends the link to your booking page.
Does booking work through WhatsApp too?
Yes, in the same way. The guest messages your own WhatsApp number and the assistant handles the reservation in that conversation, also outside opening hours.
Do reservations end up in my reservation system?
Through Zapier, Make, n8n and webhooks, a reservation goes to any system that connects to them. For most other systems, such as Formitable, Zenchef or Guestplan, we build a direct integration on request. Discuss your system in a demo.
Can a guest change or cancel a reservation through the chat?
Yes. The assistant takes the change or cancellation, records which reservation it concerns and passes it to your team, so the table is free again in time.
Can the assistant give allergen information?
Yes, based on the allergen chart you provide. For serious allergies we recommend passing the question to your team, so the kitchen makes the final call on what the guest can safely eat.
Is it the same assistant as on the phone?
If you want it to be. One assistant serves your website, WhatsApp, Instagram and your phone line, with the same knowledge and the same tone. Read more about the AI receptionist for restaurants.
What does an AI chatbot for a restaurant cost?
Heyloha starts at €149 a month, where one credit equals one chat conversation or one call minute. All channels are in the same plan and you can cancel monthly. You can try it free for 14 days first.