The Heyloha Instagram Agent automatically responds to incoming Instagram DMs in your brand voice, 24/7. Customer relationships are strengthened without extra workload, while complex conversations are forwarded to a team member.
Instagram Agent
Every Instagram DM answered in your style. Automatically.
Customers who send you a DM on Instagram expect a fast reply. With the Heyloha Instagram Agent, every message gets an automatic, on-brand response, day and night. Stronger customer relationships, no extra workload.
No obligation.
Trusted by organisations in the Netherlands and Belgium
Seconds
to a first reply
50+
languages, detected automatically
24/7
including evenings and weekends
- Replies in seconds, day and night
- Followers get instant answers to their Instagram DMs, also in the evening and on weekends, when they're most active.
- Communicates fully in your brand voice
- Heyloha sounds the way your brand sounds. Configure formal or playful, with or without emoji, and every reply feels personal and on-brand.
- Speaks 50+ languages fluently
- Heyloha automatically detects the language of a DM and replies in that language. International followers feel welcome from the first message.
- Smooth handover to your team
- When a conversation needs personal attention, Heyloha hands the full transcript over to a colleague. Your team picks up at exactly the right moment.
- Answers from your own knowledge base
- Heyloha draws from your product info, FAQs and custom documents. Answers stay factual and up to date, with no made-up information.
- Fully GDPR compliant and secure
- Heyloha processes DMs on servers in the EU, with a GDPR data processing agreement. Customer data stays protected.
Everything you need, built in
The Instagram Agent is more than an auto-reply. It's a complete AI colleague that thinks along, qualifies and routes, with all the tools your team expects.
- Seamless handover to a colleague
- When a question gets too complex for the agent, Heyloha hands the conversation over to a human colleague, including name, username and the full conversation history. Your colleague picks up exactly where the agent left off.
- Goals for lead generation
- Set goals for your agent: book appointments, schedule demos or collect contact details. Heyloha actively steers Instagram conversations towardsconversion.
- Your own Instagram account
- You link your own Instagram account directly to Heyloha. Followers simply DM the profile they already know, and the account stays yours.
- Custom instructions and tone of voice
- Set exactly how your agent responds: formal or playful, short or detailed, with or without emoji. You decide what the agent can and cannot say.
- CRM integrations
- Automatically send leads and conversation data to HubSpot or ActiveCampaign, or to other systems via Zapier, Make, n8n or webhooks. Contact details go straight into your CRM, with no retyping.
- Custom FAQs and documents
- Beyond the website crawl, you can add manual answers, PDFs and documents to the knowledge base. Heyloha uses everything to answer DMs accurately.
- Conversation insights and analytics
- See exactly which questions come in, how often your agent resolves them and when a conversation gets handed over. Use those insights to improve your agent.
- Privacy under GDPR
- Conversations are processed on servers in the EU and you sign a data processing agreement with us. That keeps Instagram within the GDPR too.
- Fully on-brand
- Followers simply see your own Instagram profile, with your own name and profile photo. You set your agent's tone and greeting in a few clicks.
Set up your Instagram Agent in three steps
No technical knowledge required. Most teams get their agent live on Instagram within an hour.
Connect your Instagram account
Link your business's Instagram account to Heyloha in a few steps.
Set up your agent
Your agent uses the same knowledge and tone of voice as your other channels. You only adjust what needs to differ here.
Go live
The Instagram Agent automatically responds to every incoming DM, personally and on-brand.
Which teams it works for
Heyloha is used in a wide range of sectors. Swipe through a few examples to see how teams in your industry put Instagram to work.
Live in an hour, no developer needed
Three steps to get your Instagram Agent operational.
- Connect your Instagram account
- Link your business's Instagram account in Heyloha. Then you switch the channel live.
- Configure your agent
- Your agent inherits the knowledge and tone of voice you set once. Per channel you only change what differs, such as the greeting.
- Go live
- Activate the agent and from now on every Instagram DM gets an instant, personal reply in your brand voice.
What customers say
A snapshot of the experiences of teams that use Heyloha every day.
“Amazing to see how quickly AI works for Faber. And soon for our other brands too!”
Theo Vos
Real estate, Faber
“Our super smart AI colleague "Olivia" gets smarter every day.”
Job Kuperus
Real estate and advisory, VLIEG Advies Groep
“We are very satisfied with Heyloha's AI tool. The service is also very pleasant.”
Camille Peters
Real estate, Stadsmakelaars
“We are very happy with Heyloha. Great communication, they think along with us and are a real added value!”
Lisa Hietland
Real estate, Van der Linden
“Since we started using the chatbot, property seekers get immediate answers to their questions, even outside office hours. Great for the client, and more time for personal service for us.”
Gert de Koning
Real estate, De Koning Makelaars
“This provides exactly that extra conversion you might otherwise miss. The system is a strong addition to our work and shows that moving with the times pays off. The support is also excellently arranged.”
Frans Spendel Jr.
Real estate, Frans Spendel Makelaardij
“A smart, hardworking and always friendly colleague added to our team with our AI Chatbot Robin.”
Diana Tijseling
Real estate and advisory, Pandomo
Read more
Create a new Instagram Agent
Step-by-step guide to setting up and training your first Instagram Agent on your knowledge base.
→Connect an Instagram account
How to link your business's Instagram account to Heyloha.
→Set up CRM integrations
Automatically forward leads from Instagram conversations to HubSpot or ActiveCampaign, or to your own CRM via webhooks.
→FAQ
Which Instagram account do I need?
Your business's Instagram account. You link it directly in Heyloha, through the account itself.
Can the agent reply to story reactions?
The agent focuses primarily on DMs. Contact us for options around story reactions.
Will the agent sound like my brand?
Yes. You set the tone of voice and language style yourself, keeping the agent consistent with your brand identity.
What if a customer asks something complex?
The agent escalates the conversation to a team member, including the full message history.
Is the Instagram Agent GDPR compliant?
Yes. Messages are processed on servers in the EU, and you sign a data processing agreement with us.