Heyloha helps hospitality businesses take reservations automatically and inform guests 24/7. The AI answers questions about the menu, opening hours and allergens, in 50+ languages, via chat, WhatsApp, Instagram and phone.
Horeca
Full venue, happy guests, less work for you
Guests call for reservations, send messages about the menu and come with questions about allergens. With Heyloha you automate all of this, so you can focus on the experience.
Demo conversation transcript
Hi! I'm Sophie, your virtual assistant. How can I help you today? Hi! Could I book a table for Saturday evening, party of 4? Of course! Let me check what's open on Saturday. We have these times available on Saturday. Which works best for you? 18:30, 19:30, 20:30 19:30 Lovely. Just a few details to confirm the reservation. Full name, Email, Phone, Allergies / dietary requirements Your reservation request has been sent. As soon as the restaurant confirms, you'll get an email at mark.devries@example.com. We look forward to seeing you on Saturday at 19:30!
Do you recognise this?
- Phone reservations take too much time
- The phone is red hot during service. Every phone call for a reservation takes valuable time you would rather spend on guests.
- Menu and allergen questions are labour-intensive
- Guests want to know what is on the menu and whether dishes contain certain allergens. These questions come via phone, email and social media.
- International guests are hard to serve
- Tourists do not always speak the local language. Staff do not master every language, but you want to serve everyone well.
How Heyloha solves it
- Reservations on every channel
- Guests book 24/7 through the chat on your website, WhatsApp, Instagram or the phone. The assistant takes the reservation and puts it in your inbox or, through an integration, in your reservation system. No more phone calls during service.
- Instant answers to menu and allergen questions
- Upload your menu and allergen information as a knowledge source. The AI answers all questions directly and accurately, also via WhatsApp or QR codes on tables.
- Multilingual guests helped in their own language
- Dutch, German, French or Japanese: everyone communicates in their own language. The AI detects the language automatically.
Relevant AI agents for your sector
FAQ
Can the AI schedule reservations in my reservation system?
The assistant takes the reservation and puts it in your inbox, or sends the guest to your own booking page. Through Zapier, Make, n8n or a webhook, the reservation goes to any system that connects to them. For most other systems, such as Formitable, Zenchef or Guestplan, we build a direct integration on request.
How do I give the AI information about the menu and allergens?
Upload your menu as a PDF or link your website as a knowledge source. The AI learns everything about your dishes and allergens and gives accurate answers.
Can I place QR codes on the tables?
Absolutely. With AI QR you create codes that guests scan at the table for the menu, the daily specials or allergen information. They get an answer straight away, in their own language.
Does the WhatsApp Agent also work for last-minute messages?
Yes. The WhatsApp Agent automatically answers messages about reservations, opening times and other questions, even outside opening hours.
Is Heyloha suitable for multiple locations?
Yes. Heyloha supports location management. Per location you set up your own agent with specific information about that site.