Practical insights on AI customer service, chatbots and smart automation for your business.
Using AI in your customer contact raises two questions: what happens to your customers' personal data, and where does your data live? Here is how Heyloha masks data before it leaves the platform, and why your data stays in Europe.
Over the past quarter we rebuilt Heyloha from the ground up. One agent instead of a separate bot per channel, smarter knowledge, workflows, warm handover and better privacy. Here is what changes.
A modern AI Agent does not just answer questions, it runs processes. With workflows you define what your agent does: when X happens, do Y, then Z. Here is how it works.
AI customer contact is not a matter of human or machine. With warm handover your colleague takes over the conversation and the AI steps aside, then rejoins later. Here is how it works.
OpenAI launched 3 new voice models on May 7, 2026: GPT-Realtime-2 with GPT-5 reasoning, GPT-Realtime-Translate for live translation and GPT-Realtime-Whisper.
More and more AI agents decide for themselves when to render buttons, forms or status messages. What is generative UI, why is it breaking through now and what does it mean for your customer conversations?
Chat-driven flows convert on average 2.4× higher than static web forms. Here is when a form inside the conversation works better than separate questions, and how to brief your AI agent on it.
Your Shopify customers don't want to wait 8 hours for "we'll check." Heyloha agents now read orders, inventory, products, and returns from your store in real time.
Your AI agent captures leads via chat, phone, WhatsApp, LinkedIn, and Instagram. But what happens next? Here is how to connect every channel to your CRM.
62% of callers who cannot reach you never call back. An AI receptionist answers every call, schedules appointments, and forwards leads to your CRM.
Instagram DMs have a 90% open rate and up to 20% conversion. Yet most businesses leave their DMs unanswered for hours or days. Here is how to automate it.
Realtime voice, GPT-5.4 Mini, automatic language detection and 14 other improvements: everything that is new in Heyloha for your AI agents this March.
Live chat, helpdesk, or AI chatbot? We compare all three honestly so you can decide which tool is right for your situation.
Recruitment is time-intensive. An AI chatbot answers candidate questions, schedules interviews via your calendar, and responds to LinkedIn messages.
The biggest objection to automation: won't it feel impersonal? The opposite is true. Discover how AI actually delivers more personal service.
40 to 70% of all e-commerce support questions are about shipping, returns, or product details. An AI chatbot answers them instantly, around the clock.
Which AI customer service tool fits your business? We compare helpdesks, chatbot platforms, and omnichannel solutions so you can make the right choice.
Customers reach out via chat, phone, WhatsApp, LinkedIn and Instagram. Without a central platform you lose context and consistency. Discover how omnichannel AI brings everything together.
Instagram DMs are a growing customer service channel, but messages get buried. AI can respond instantly in your brand voice.
Phone calls remain the top way customers reach businesses, yet most go to voicemail. An AI voice agent picks up every call, 24/7, in 50+ languages.
Everything you need to know about the WhatsApp Business API: what it is, why you need it, and how to set it up quickly with Heyloha.
An AI chatbot costs a fraction of human customer service. We break down the real ROI for small and medium businesses with concrete numbers.
IKEA's AI chatbot Billy handles 57% of all customer inquiries. What can businesses learn from their approach?
A major EU AI Act enforcement deadline hits on August 2, 2026. Here is what businesses need to know about chatbot transparency rules.
AI agents are the defining technology trend of 2026. But what exactly is an AI agent, and how does it differ from a traditional chatbot?
Over 2 billion people use WhatsApp. Businesses that respond within 30 seconds see 400% higher conversion rates. Here is how to get started.
Build an AI chatbot yourself or go with a ready-made platform like Heyloha? We compare the pros and cons so you can make the right choice.
A potential customer sends a message in the evening. By morning you reply, but they have already moved on. This is why we built Heyloha.
LinkedIn DMs contain warm leads, but follow-up is often slow. Heyloha's AI LinkedIn assistant replies instantly in your tone of voice.
During peak periods everything happens at once in the holiday sector. An AI agent answers guest questions instantly, 24/7, in your tone of voice.
The new national AI factory in Groningen strengthens Dutch AI infrastructure. This has direct implications for how businesses handle customer contact.
GPT-5 understands context and nuance better than ever. Heyloha turns that intelligence into practical customer contact via chat, phone and QR codes.
Swimming pools get the same questions daily by phone, desk and email. An AI assistant answers them automatically, 24/7, in your own style.
Retail teams face the same questions daily by phone, email and on the shop floor. An AI assistant answers them automatically, in your tone of voice.
Factories lose production time to repeated questions about manuals and procedures. QR codes with AI provide instant answers without interruptions.
Debt collection agencies receive the same questions about deadlines and procedures daily. An AI assistant answers them 24/7 so the team can focus on cases.
Healthcare professionals spend hours daily on the same client questions. Digital assistance handles them, freeing up more time for actual care.
Museums receive the same visitor questions daily. AI assistants answer them via QR codes and chat, with no waiting and at visitors' own pace.
A new listing goes live and the inbox explodes. Smart agents automate the repetitive questions so you can focus on serious buyers.
Automation sounds cold, but well-designed AI actually makes customer contact friendlier and more reliable. Here is how it works in practice.
Customers expect instant help, even evenings and weekends. With an AI chatbot you can be available 24/7 without extra staff or overtime.