What does it cost to outsource customer service in 2026?
What it costs to outsource customer service in the UK: answering services at 99p to £2.99 a call, agents by quote only, ONS pay data and the small print.
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Blog
Practical insights on AI customer service, chatbots and smart automation for your business.
Product updatesEverything we have built and improved since March 2026, by period.Everyone has AI. Almost nobody has connected it.
98 percent of companies have deployed AI somewhere, but only 15 percent connect it to the systems around it. That gap decides who gets a return and who is left counting deflected conversations.
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Jev: the AI that decides instead of talks, and what it means for customer contact
TypeSafe AI launched Jev, a 'System One' model that writes no text but returns a typed decision with a confidence score in half a second. Why that lands on the exact decision AI customer contact keeps getting wrong: hand over to a person, or not.
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Your telecom provider now sells AI too: 7 questions before you sign
Telecom operators are bundling AI into small business plans. Good news, but an AI that summarises calls is not the same as an AI that handles them. How to tell the difference.
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61% of small business owners are stressed by being reachable
Research among 819 Dutch SMB decision makers shows how heavily constant availability weighs. The numbers, why it bites now, and what actually helps.
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Bol launches Shopper Agent: what every business can learn
On 15 September 2026 Bol put Shopper Agent live for all customers: an AI assistant that asks questions before it recommends anything. Why that is a bigger shift than it looks, and what you can borrow from it.
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EU AI Act: the transparency rules now apply to your chatbot
Since 2 August 2026 you must tell customers they are talking to AI. What the rule actually requires, which deadline follows on 2 December 2026, and what to check today.
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WhatsApp gets more expensive on 1 October 2026: what changes
From 1 October 2026, Meta charges for service messages sent inside the 24-hour window. You get 1,000 free messages a month, and without a payment method on file delivery stops. Here is what to sort out.
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AI answers you can trust: how Heyloha safeguards quality and safety
The biggest worry with AI in customer contact: that the agent makes something up. Heyloha is built so your agent stays grounded in your content, stays within clear behaviour rules, and brings in a human at the right moment. Here is how that works.
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Privacy in AI customer service: how you protect personal data and where your data lives
Using AI in your customer contact raises two questions: what happens to your customers' personal data, and where does your data live? Here is how Heyloha masks data before it leaves the platform, and why your data stays in Europe.
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Heyloha update Q2 2026: one agent for all your channels, and a lot more
Over the past quarter we rebuilt Heyloha from the ground up. One agent instead of a separate bot per channel, smarter knowledge, workflows, warm handover and better privacy. Here is what changes.
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AI workflows: from separate goals to a complete process
A modern AI Agent does not just answer questions, it runs processes. With workflows you define what your agent does: when X happens, do Y, then Z. Here is how it works.
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Warm handover: how AI and your team run a conversation together
AI customer contact is not a matter of human or machine. With warm handover your colleague takes over the conversation and the AI steps aside, then rejoins later. Here is how it works.
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OpenAI GPT-Realtime-2: new voice models for AI agents
OpenAI launched 3 new voice models on May 7, 2026: GPT-Realtime-2 with GPT-5 reasoning, GPT-Realtime-Translate for live translation and GPT-Realtime-Whisper.
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Generative UI: how AI agents are building their own interface
More and more AI agents decide for themselves when to render buttons, forms or status messages. What is generative UI, why is it breaking through now and what does it mean for your customer conversations?
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Qualify leads better with forms inside the chat
A form that appears inside the conversation catches visitors at the moment they are interested. Here is when it works better than separate questions, and how to brief your AI agent on it.
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Shopify × Heyloha: your AI agent just got promoted to customer support
Your Shopify customers don't want to wait 8 hours for "we'll check." Heyloha agents now read orders, inventory, products, and returns from your store in real time.
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AI agent + CRM: automatic lead capture from every channel
Your AI agent captures leads via chat, phone, WhatsApp, LinkedIn, and Instagram. But what happens next? Here is how to connect every channel to your CRM.
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AI receptionist for small business: always reachable without extra staff
Callers who cannot reach you often do not call back. An AI receptionist picks up straight away, schedules appointments, and forwards leads to your CRM.
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Instagram DM automation with AI: from DM to customer in seconds
Someone who sends your business a DM is already interested. Yet many businesses leave DMs unanswered for hours or days. Here is how to automate the reply.
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Heyloha product update March 2026: all AI agent improvements
Realtime voice, a smarter AI model, automatic language detection and 14 other improvements: everything that is new in Heyloha for your AI agents this March.
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AI chatbot vs live chat vs helpdesk: which one fits your business?
Live chat, helpdesk, or AI chatbot? We compare all three honestly so you can decide which tool is right for your situation.
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AI chatbot for recruitment and HR: respond faster to candidates
Recruitment is time-intensive. An AI chatbot answers candidate questions, schedules interviews via your calendar, and responds to LinkedIn messages.
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How to Automate Customer Service Without Losing the Personal Touch
The biggest objection to automation: won't it feel impersonal? The opposite is true. Discover how AI actually delivers more personal service.
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AI chatbot for e-commerce: fewer repetitive questions, more conversions
Many e-commerce support questions are about shipping, returns, or product details. An AI chatbot answers them instantly, around the clock.
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Best AI customer service software in 2026: the complete guide
Which AI customer service tool fits your business? We compare helpdesks, chatbot platforms, and omnichannel solutions so you can make the right choice.
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Omnichannel AI: One Platform for All Channels
Customers reach out via chat, phone, WhatsApp, LinkedIn and Instagram. Without a central platform you lose oversight and consistency. Discover how omnichannel AI brings everything together.
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Instagram DM automation with AI: respond faster, win more customers
Instagram DMs are a growing customer service channel, but messages get buried. AI can respond instantly in your brand voice.
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AI voice agent for small business: never miss a call again
Many customers still prefer to call, yet plenty of calls end up in voicemail. An AI voice agent picks up 24/7, several calls at once, in 50+ languages.
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Connecting WhatsApp Business to an AI assistant: how it works
Want to use WhatsApp for customer service with an AI assistant? Here is how you connect your own number with a QR code, switch the channel live and keep your team in the loop.
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Chatbot ROI: how to calculate what conversational AI saves you
How to work out chatbot and conversational AI ROI with your own numbers: the formula, a worked example with real prices, the break-even point and what most calculations leave out.
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What businesses can learn from IKEA's AI approach
IKEA's AI bot Billie handled 47% of customer queries to its call centres, and IKEA retrained the staff instead of cutting them. What can businesses learn from that?
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AI agents: what they are and why they matter
AI agents are the defining technology trend of 2026. But what exactly is an AI agent, and how does it differ from a traditional chatbot?
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WhatsApp AI for business: how to automate customer conversations without losing the personal touch
Billions of people use WhatsApp every day, and customers expect a quick reply there. Here is how to get started without losing the personal touch.
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Build your own AI chatbot or choose a platform?
Build an AI chatbot yourself or go with a ready-made platform like Heyloha? We compare the pros and cons so you can make the right choice.
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AI customer service 24/7: why we built Heyloha
A potential customer sends a message in the evening. By morning you reply, but they have already moved on. This is why we built Heyloha.
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LinkedIn never stops. You do.
LinkedIn DMs contain warm leads, but follow-up is often slow. Heyloha's AI LinkedIn assistant replies instantly in your tone of voice.
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AI in the holiday industry: smarter hospitality without extra staff
During peak periods everything happens at once in the holiday sector. An AI agent answers guest questions instantly, 24/7, in your tone of voice.
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What the Dutch AI Factory Means for the Future of Customer Contact
The new national AI factory in Groningen strengthens Dutch AI infrastructure. This has direct implications for how businesses handle customer contact.
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How Heyloha Uses GPT-5 to Make Customer Contact Smarter, Faster and More Efficient
GPT-5 understands context and nuance better than ever. Heyloha turns that intelligence into practical customer contact via chat, phone and QR codes.
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A calmer reception at your swimming pool starts here
Swimming pools get the same questions daily by phone, desk and email. An AI assistant answers them automatically, 24/7, in your own style.
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Always the same questions in your shop? Time to change that
Retail teams face the same questions daily by phone, email and on the shop floor. An AI assistant answers them automatically, in your tone of voice.
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How QR codes and AI bring calm to your factory
Factories lose production time to repeated questions about manuals and procedures. QR codes with AI provide instant answers without interruptions.
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Why more debt collection agencies choose smart client communication
Debt collection agencies receive the same questions about deadlines and procedures daily. An AI assistant answers them 24/7 so the team can focus on cases.
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Why smart help in healthcare is no longer a luxury
Healthcare professionals spend hours daily on the same client questions. Digital assistance handles them, freeing up more time for actual care.
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Why AI in museums is no longer science fiction
Museums receive the same visitor questions daily. AI assistants answer them via QR codes and chat, with no waiting and at visitors' own pace.
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How real estate agents save time without losing service quality
A new listing goes live and the inbox explodes. Smart agents automate the repetitive questions so you can focus on serious buyers.
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Why automation does not have to feel impersonal
Automation sounds cold, but well-designed AI actually makes customer contact friendlier and more reliable. Here is how it works in practice.
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24/7 availability: blessing or curse for small businesses?
Customers expect instant help, even evenings and weekends. With an AI chatbot you can be available 24/7 without extra staff or overtime.
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