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Shopify AI chatbot: your AI agent just got a promotion to customer service
The Heyloha Shopify AI chatbot reads live data from your store and answers questions about order status, inventory, products, and returns. On every channel: chat, phone, WhatsApp, Instagram, and LinkedIn. In your customer's language, 24/7. Self-install from your dashboard in 5 minutes.
"Where is my order?" — 35% of all support traffic
"Where is my order?" (WISMO) and "do you still have this in stock?" together account for 40-70% of support volume at the average Shopify store. Most chatbots can't answer these, so they say "I'll have someone follow up". Result: a crowded inbox and customers who go to the competitor.
With the Heyloha Shopify AI chatbot, your agent handles these questions itself. Night, weekend, or peak hour. Stores with conversational AI see an average 45% fewer support tickets and 15-35% higher conversion rates.
4 customer questions your Shopify AI chatbot now answers by itself
Not with generic replies, but with live data from your Shopify store. Works on your chat widget, AI phone agent, WhatsApp, Instagram, and LinkedIn.
"Where is my order #1001?"
The agent looks up the order by number, reads the fulfillment status, and replies with shipping and tracking details. If the customer provides an email, the agent soft-verifies it against the order before answering. It won't reveal order details to someone who guessed a number.
Example reply
"Your order #1001 shipped on April 14 with DHL, tracking number JVGL123. It's currently in transit, expected tomorrow."
"Do you sell red sneakers?" / "How much does X cost?"
The agent searches your store by keyword, brand, or product type. Partial matching works: "snowboard" finds "The Collection Snowboard". It returns up to the top 10 matches with vendor, price, and availability.
Example reply
"Yes, we have a few snowboard options. The most popular is 'The Collection Snowboard' at €749, in stock. Want me to show you the alternatives?"
"Do you still have this hoodie in size M?"
The agent pulls live per-variant stock counts. For untracked products (like gift cards), it says "available" without quoting a fake number. For low stock (1-5 units), it's coached to say "a few left" rather than an exact count, so the customer isn't disappointed if the last one sells while they're browsing.
Example reply
"Yep, size 43 is available. We have a few in stock. Want me to send you the link?"
"Where is my refund?" / "Is my return approved?"
The agent looks up returns attached to a specific order and reports the status in plain language (requested, in progress, closed, declined) rather than the raw status code. If the customer provides the wrong email for the order, it refuses to answer rather than leaking details.
Example reply
"Your return for #1001 was approved on Tuesday; the refund is being processed and usually arrives within 3-5 working days."
Why this is different from a standard chatbot
Natural language, no status codes
The agent has explicit guidelines on how to phrase each type of answer in natural language. It never says "status: closed". It says "your return is complete".
Multilingual out of the box
Dutch, English, German, French, and Spanish. The agent mirrors the customer's language, even when your store's default is different.
Privacy first
Your Shopify tokens are encrypted at rest. They never appear in logs, never appear in API responses, never leave the server. If a customer provides the wrong email for an order, the agent declines to answer. No guessing games.
Email-verified before answering
The agent checks whether the provided email matches the order before sharing any details. A guessed order number gets no answer.
Read-only, on purpose
The agent can't modify or cancel orders, or change inventory. We haven't shipped write actions yet, on purpose. They need more care around verification.
Live in 5 minutes
No code, no engineering. Self-install from your Heyloha dashboard in 5 minutes. Pause, rotate the token, or disconnect from the same page.
How it works
Fully self-service from your Heyloha dashboard. You set up the connection in 5 minutes without support or a developer.
Open Shopify settings in Heyloha
In the Heyloha dashboard go to Settings, click Shopify under External systems, and press "Connect Shopify" on the website you want to link.
Create a custom app in Shopify
In Shopify go to Settings → Apps and sales channels → Develop apps. Create an app, enable read-only access for orders, products, inventory, and returns, then install the app to get your Admin API token.
Paste your store and token into Heyloha
Paste your shop domain (ends in .myshopify.com) and the token (starts with shpat_) into the Heyloha modal and click Connect. Your agent can answer Shopify questions immediately.
Frequently asked questions
Can the agent modify or cancel orders?
Not yet. We haven't shipped write actions on purpose. The agent can read orders, products, inventory, and returns, but can't change anything. Write actions are on the roadmap.
Is setup self-service?
Yes. As of April 2026 you set up the connection yourself from the Heyloha dashboard under Settings → External systems → Shopify. No support ticket needed. The whole flow takes around 5 minutes.
Is this a Shopify App Store app?
Not yet. Today we use the Shopify custom app token flow. A direct App Store listing with OAuth is on the roadmap.
Can I connect multiple Shopify stores?
Each Shopify store is a separate Heyloha brand. Running a multi-region setup (NL, DE, BE)? Create a separate brand per country today.
Which Shopify scopes does the agent need?
Read-only access to orders, products, inventory, and returns: read_orders, read_products, read_inventory, read_returns. Nothing else.
How are my Shopify tokens protected?
Stored encrypted in our database (AES-256). The token never appears in logs, Sentry events, or API responses. The settings page only sees whether the connection is configured, not the token value. Tenant isolation is enforced on every call.
Put your Shopify customer support on autopilot
Existing Heyloha customer with a Shopify store? Log in, open Settings → External systems → Shopify, and you'll be live in 5 minutes. New to Heyloha? Book a demo and we'll show it working on a real store.