Frequently Asked Questions
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What is Heyloha?
Heyloha is an AI platform that helps businesses automatically answer customer questions via chat, phone, WhatsApp, LinkedIn, Instagram and QR codes. The AI learns from your website and documents, answers questions on its own, 24 hours a day, and hands the conversation to your team when a person is needed.
How does Heyloha work?
Heyloha automatically crawls your website and uses that content as the knowledge base for the AI agent. You set the tone of voice and escalation rules, and the agent goes live. When a question falls under those rules, the answer isn't in your information or the visitor asks for a person, the AI offers to hand the conversation to a colleague, if you've switched on handover and within the hours you set.
How quickly can I go live?
Most customers are live within 30 minutes. You connect your website, customise the widget and add a small piece of code to your site via WordPress, Google Tag Manager or a simple script.
How many languages does Heyloha support?
Heyloha supports 50+ languages for both chat and phone. The AI automatically detects the visitor's language and responds in the same language.
What pricing model does Heyloha use?
Heyloha uses a credits-based model. 1 credit equals 1 chat conversation or 1 call minute. You pay a monthly or annual subscription that includes a bundle of credits. Additional credits can be purchased. There are no hidden fees or setup costs.
What can the AI Chatbot do?
The AI Chatbot automatically answers customer questions on your website, generates leads and books appointments. For questions outside its knowledge domain, it transfers the conversation to a colleague, including the full context.
How does AI Phone work?
The AI Phone agent answers incoming calls with a natural voice, in 50+ languages with ten voices to choose from. Each call is automatically transcribed and readable in the inbox. The agent can perform warm transfers to a colleague.
Is WhatsApp included?
Yes, the WhatsApp Agent is temporarily included at no extra cost in all plans. The agent automatically responds to incoming WhatsApp messages in your set tone of voice.
What do the LinkedIn and Instagram Agents do?
The LinkedIn and Instagram Agents automatically respond to incoming DMs on those platforms, 24/7 in your own tone of voice. Both are temporarily included at no extra cost.
What is the AI QR code?
With the AI QR code you generate a code that opens an AI chat without requiring a website. Ideal for posters, physical locations, museums, holiday homes and manuals. It turns static information into an interactive experience.
Is Heyloha GDPR-compliant?
Yes. Heyloha is fully GDPR-compliant. A standard privacy consent is built into the chat widget. All data is processed by Covalore B.V., based in Utrecht.
How secure is my data?
All communication is encrypted via HTTPS. Conversation data is stored on servers within the EU. Access is secured with user roles and two-factor authentication.
What systems can Heyloha connect with?
Heyloha connects out of the box with Microsoft Outlook and Microsoft 365 for appointments, with HubSpot and ActiveCampaign, with Shopify, and through Zapier, Make, n8n and webhooks with almost any other system. The Realtor add-on connects Realworks and KeyVue. Other integrations are built on request.
Is there an API available?
There is no public API at this time. Do you have a specific integration need? Contact our team and we will look into the possibilities together.
What is Heyloha's uptime?
Heyloha aims for 99.9% uptime. The infrastructure is built on redundant cloud architecture. We notify customers in advance of scheduled maintenance.
Which AI model does Heyloha use?
Heyloha runs on OpenAI models. Chat, WhatsApp, Instagram, LinkedIn and email use a fast language model. Phone calls run on OpenAI's realtime speech model, with ten voices to choose from. We upgrade to newer models as soon as they perform better on customer contact, without you having to do anything.
How do credits work?
1 credit equals 1 chat conversation or 1 call minute. Your plan includes a monthly credit bundle. Unused credits expire at the end of the period. Extra credits can always be purchased via the dashboard.
Is there a free trial?
Yes. You can try Heyloha free for 14 days with full access to all features. No obligations.
Can I cancel at any time?
Yes. A monthly subscription can be cancelled at any time, effective from the next billing cycle. An annual subscription runs until the end of the contract period. There are no penalties or extra charges.
How do I receive my invoices?
Invoices are automatically generated and sent to the email address of the account administrator. You can also find invoices in the dashboard under Billing at any time.