Product updates
An overview of what we built and improved over the past few months. From April to August 2026.
Below are the most important updates, grouped by theme. Want the details? We wrote in-depth articles about them, with links at the bottom of each section.
One AI Agent, every channel
- You set up your AI Agent once. Channels are the places where it appears: web, phone, WhatsApp, Instagram and LinkedIn.
- One shared knowledge base for all channels. We crawl your website once.
- Upload your own documents (PDF, Word, spreadsheet) to your AI Agent knowledge base.
- Workflows: decide what your AI Agent does for a topic or event, following the recipe when X, do Y, then Z.
Quality and safety
- Your AI Agent answers from your own content and honestly says when it does not know something, instead of guessing.
- We automatically evaluate answers (evals) on things like groundedness.
- Built-in rules of conduct (guardrails): no medical, legal or financial advice, and the AI Agent stays in its role.
- A human stays in control: for complaints or complex questions a colleague takes over.
Privacy
- On your chat channels, personal data is masked before a conversation is sent to the AI model.
- Your data is stored within the EU and falls under the GDPR.
- Your conversations are not used to train AI models.
Phone
- More natural-sounding voices for your Phone Agent.
- Better callback requests: the AI Agent confirms the name before it records a request.
- A custom word list for speech recognition, so names and products are understood better.
App and inbox
- A new dashboard with your conversations, goals and the status of your channels at a glance.
- Redesigned navigation and faster, more honest reporting.
- Improvements to the inbox: clearer filtering and more reliable performance.
- Secure your account with two-step verification.
Want to experience what is new yourself?
Try Heyloha for free and see it in your own customer contact.