Shopify × Heyloha: your AI agent just got promoted to customer support
Your Shopify customers don't want to wait 8 hours for "we'll check." Heyloha agents now read orders, inventory, products, and returns from your store in real time.
Author: Heyloha Team
The moment every chatbot stalls
The customer asks "where's my order?". Or "do you still have that hoodie in size L?". Or "is my return approved?". Questions a real support rep answers in two seconds, because they have the system open.
Most chatbots on Shopify stores can't answer these. They don't have access to your orders, your inventory, or your returns. So they type "I'll have someone follow up" and the ticket lands in an inbox that won't be read until Monday morning.
Today that changes. Your Heyloha agent now reads live data from your Shopify store and handles these questions itself.
What your agent can now do on its own
Four types of questions that used to always need a human are now handled directly:
1. Look up order status. The customer gives an order number, the agent queries your Shopify store, and replies with tracking details. Example reply: "Your order #1001 shipped on April 14 with DHL, tracking number JVGL123..., currently in transit, expected tomorrow."
2. Search products. Someone asks for "red sneakers" or "a snowboard", the agent searches your catalog and returns up to 10 results with price and availability. Example reply: "Yes, we have a few snowboard options, most popular is The Collection Snowboard at €749, in stock."
3. Check inventory. The agent pulls live stock counts per variant. For low stock it says "a few left" rather than an exact number, so customers aren't disappointed if the last one sells while they're browsing. Example reply: "Yep, size 43 is available, we have a few in stock."
4. Report return status. The agent looks up returns tied to a specific order and reports the status in plain language. Example reply: "Your return for #1001 was approved on Tuesday; the refund is being processed and usually arrives within 3-5 working days."
Why this is different from a generic Shopify chatbot
Natural language, not status codes. A generic chatbot answers with "status: closed". Our agent is explicitly trained to say "your return is complete." Each answer type has its own phrasing guidelines, so conversations read like conversations, not like database dumps.
Multilingual out of the box. Your Shopify store is in English, but a German customer sends a German question? The agent replies in German. Dutch, English, German, French, and Spanish supported, no configuration needed.
Privacy first. Your Shopify token is encrypted at rest (AES-256). It never appears in logs or API responses. If a customer provides the wrong email for an order, the agent declines rather than leaking details.
Tenant-isolated. Got multiple Shopify stores? Each store has its own connection, bound to that brand. An agent for store A literally cannot read store B's orders, even by accident.
Read-only, on purpose. The agent can't modify orders, cancel orders, or change inventory. Write actions haven't shipped yet, by design. They need more care around verification.
Live on your store in 5 minutes
Setup is fully self-service. In your Heyloha dashboard, open Settings → External systems → Shopify. Click "Connect Shopify" on the website you want to link.
In Shopify, create a custom app (Settings → Apps and sales channels → Develop apps), enable read-only scopes for orders, products, inventory, and returns, then install the app to get an Admin API token.
Back in Heyloha, paste your shop domain (ends in .myshopify.com) and the token (starts with shpat_) into the modal and click Connect. Your agent can answer Shopify questions immediately. No code, no support ticket, no waiting.
See the full setup guide for screenshots and troubleshooting.
The stores that benefit most
"Where's my order?" is by far the most common support question for every Shopify store. "Do you still have X?" is the most common pre-purchase question. Together these two account for 40-70% of support volume at mid-size stores.
Automating those is the fastest way to cut the biggest chunk of inbox work without degrading the customer experience. The agent runs 24/7, speaks 5 languages, and scales without limit during a Black Friday or a viral moment.
What we intentionally haven't shipped yet
Being honest about the roadmap matters. What's not in this release:
Order cancellation or modification by the agent. Write actions need more verification and confirmation flows, we're building those carefully.
Direct install from the Shopify App Store via OAuth. Today it uses the custom-app token flow. An App Store listing is on the roadmap.
Multi-store under one brand. Got multiple Shopify stores (NL, DE, BE)? Today you create a separate Heyloha brand for each.
See it in action
Existing Heyloha customer with a Shopify store? Log in, go to Settings → External systems → Shopify, and you'll have the connection live in 5 minutes. New to Heyloha? Check out the Shopify page, or book a demo and we'll show it working on a real store.
Or try Heyloha free for 14 days on your own chatbot, WhatsApp agent, or AI phone agent. Check our pricing for all plans.