AI phone assistant for hotels
Answer front desk calls in more than 50 languages, handle room service requests and confirm bookings by phone, day and night.
From €149 a month excl. VAT · Keep your own number · Live within an hour · Cancel any month
Hear it for yourself: call our AI receptionist on +31 970 102 257 34
“Heyloha has helped us enormously in improving our phone support. The AI agent speaks good Dutch, is easy to set up and offers a lot of flexibility with call transfers, time slots and webhook integrations.”
Common challenges for hotels
- Multilingual phone calls
- International guests call in their own language. Your front desk team cannot master every language, leading to miscommunication and frustration.
- Peak hours at the front desk
- During check-in and check-out, the phone rings non-stop. Your team cannot greet guests and answer calls at the same time.
- Late-night calls
- Guests call at night for room service, extra towels or questions about facilities. With limited night staff, calls go unanswered.
How Heyloha solves this
- Multilingual receptionist
- The AI voice agent handles conversations in more than 50 languages. Every guest is helped in their own language, without extra staff.
- Room service and requests
- Guests call and the voice agent logs room service orders, extra pillows or wake-up calls and routes everything to the right team.
- Booking confirmations
- Confirm reservations by phone, answer availability questions and send guests a confirmation right away.
Key features
50+ languages
Conversations in your guest's language, automatically.
Call transfer
Important calls go directly to the right department.
Calendar integration
Schedule rooms and services through calendar sync.
Call transcripts
Every call is available as a transcript in your dashboard.
24/7
every call answered, even at night
50+
languages supported
1 hour
to go live
Frequently asked questions about AI phone answering for hotels
Can I keep my own phone number?
Yes. Your plan includes a Heyloha number, and you forward your own number to it: all the time, outside opening hours or only when you don't pick up yourself.
How much does an AI phone assistant cost?
Heyloha starts at €149 a month excl. VAT for 250 credits. One credit is one call minute or one chat conversation. You try it free for 14 days first, and it's a monthly plan with no long-term contract.
Does the caller know they are talking to AI?
Yes. The assistant introduces itself as your company's digital assistant, as the EU AI Act requires.
What if the assistant can't answer a question?
It transfers the call to a colleague, warm or cold. If nobody picks up, it takes a callback request with name, number and question.
What about privacy and GDPR?
Calls are not recorded, only transcribed. The data is stored on servers in the EU and we sign a data processing agreement with you.