AI phone assistant for insurers
Handle claims by phone, answer policy questions and scale effortlessly during peak moments after storms and disasters.
From €149 a month excl. VAT · Keep your own number · Live within an hour · Cancel any month
Hear it for yourself: call our AI receptionist on +31 970 102 257 34
“Heyloha has helped us enormously in improving our phone support. The AI agent speaks good Dutch, is easy to set up and offers a lot of flexibility with call transfers, time slots and webhook integrations.”
Common challenges for insurance
- Long hold times on the phone
- Customers wait for minutes on hold for a simple question about their policy or coverage. Frustration builds and satisfaction drops.
- Claims are complex
- Walking through a claim by phone takes a lot of time. Customers often lack details and need to call back, slowing down the process.
- Surges after storms and disasters
- After a hailstorm or flood your call center is overwhelmed with calls. Right when customers need you most, no one is available.
How Heyloha solves this
- Instant policy info by phone
- The AI voice agent answers questions about coverage, premiums and terms in seconds. No queue, no frustration.
- Claims by phone
- The voice agent guides customers step by step through the claim and collects all required information in a single call.
- Scales with call peaks
- During storms or disasters the assistant takes many calls at once, so customers are not left waiting in a queue.
Key features
Claim filing
Customers file a complete claim by phone.
50+ languages
Serve a diverse customer base in their own language.
Calendar integration
Schedule advisory sessions through calendar sync.
Call transcripts
Every call is available as a transcript in your dashboard.
24/7
every call answered, even at night
50+
languages supported
1 hour
to go live
Frequently asked questions about AI phone answering for insurance
Can I keep my own phone number?
Yes. Your plan includes a Heyloha number, and you forward your own number to it: all the time, outside opening hours or only when you don't pick up yourself.
How much does an AI phone assistant cost?
Heyloha starts at €149 a month excl. VAT for 250 credits. One credit is one call minute or one chat conversation. You try it free for 14 days first, and it's a monthly plan with no long-term contract.
Does the caller know they are talking to AI?
Yes. The assistant introduces itself as your company's digital assistant, as the EU AI Act requires.
What if the assistant can't answer a question?
It transfers the call to a colleague, warm or cold. If nobody picks up, it takes a callback request with name, number and question.
What about privacy and GDPR?
Calls are not recorded, only transcribed. The data is stored on servers in the EU and we sign a data processing agreement with you.