WhatsApp AI for Webshops
Answer customer questions about products, delivery times and return policies automatically via WhatsApp. Personal service on the channel customers prefer.
Common challenges for webshops
- Inbox flooded with the same questions
- Customers send dozens of WhatsApp messages daily about delivery times, return policies and product questions. Your support team gets overwhelmed.
- Customers expect instant replies
- On WhatsApp, customers expect a reply within minutes. Long wait times lead to frustration and missed sales.
- Return queries cost too much time
- Handling returns and exchanges via WhatsApp costs your team a disproportionate amount of time per case.
How Heyloha solves this
- Instant answers to customer questions
- The WhatsApp AI answers questions about delivery times, shipping costs and return policies within seconds from your knowledge base.
- Return info without waiting
- The AI clearly explains the return process via WhatsApp and answers follow-up questions, without involving your team.
- Product advice via chat
- The WhatsApp AI answers product questions based on your website information, day and night.
Key features
FAQ automation
Answer questions about shipping, returns and products automatically.
50+ languages
Serve international customers automatically in their language.
Human handoff
When the answer isn't in your information, the customer asks for a person or your rules say so, the agent offers a handover to your team, within the hours you set.
Tone of voice control
The AI communicates in the style of your brand.
24/7
replies, evenings and weekends included
50+
languages supported
30 min
setup time