AI Chatbot for Logistics
Answer common questions about delivery times, drop-off locations and return procedures automatically via the chatbot.
Common challenges for logistics
- Endless tracking questions
- Customers call and email constantly asking where their package is. Your customer service spends most of the day on status questions.
- Missed deliveries
- Recipients are not home and deliveries need to be rescheduled. That costs time and money.
- Complaints about delivery times
- Delays lead to unhappy customers who call and email. Your team doesn't have enough capacity to answer everyone quickly.
How Heyloha solves this
- Status questions handled
- The chatbot answers delivery questions from your knowledge base and notes status questions for your team. Live track and trace is possible with an integration built on request.
- Reschedule deliveries
- Recipients pass on a new delivery time or location via the chatbot. It captures the request for your team, preventing failed deliveries.
- 24/7 answers on delays
- When customers ask about a delay, the chatbot explains expected delivery times and your procedures, day and night.
Key features
FAQ answers
Answer questions about delivery times and drop-off locations.
Multilingual
Support international customers and recipients.
Problem reports
Delivery problems captured and passed to your team.
TMS integration
A link to your transport management system, built on request.
80%
questions auto-handled
50+
languages supported
30 min
setup time