AI phone assistant for logistics companies
Answer delivery questions, take requests for a new delivery slot and pass urgent matters straight to your team.
From €149 a month excl. VAT · Keep your own number · Live within an hour · Cancel any month
Hear it for yourself: call our AI receptionist on +31 970 102 257 34
“Heyloha has helped us enormously in improving our phone support. The AI agent speaks good Dutch, is easy to set up and offers a lot of flexibility with call transfers, time slots and webhook integrations.”
Common challenges for logistics
- Endless status enquiries
- Customers call all day asking where their delivery is. Your customer service team can't get anything else done.
- Rescheduling takes time
- When a delivery time doesn't work, the customer has to call, wait and choose a new slot. That wastes your team's and the customer's time.
- Drivers hard to reach
- Dispatching gets chaotic when drivers are on the road and the schedule changes. Miscommunication leads to delays.
How Heyloha solves this
- Answers to delivery questions
- The assistant answers questions about delivery times, delivery options and rates from your knowledge base. Status questions about a specific shipment are logged and passed to your team.
- Redelivery requests by phone
- Customers ask for a new delivery slot by phone. The assistant logs the request and your team sees it straight away in the inbox.
- Urgent calls put through
- When a driver or customer calls about something urgent, the assistant puts them straight through to the planner.
Key features
Delivery questions
Customers get instant answers to common delivery questions.
Redelivery requests
Customers request new time slots by phone and the assistant logs them.
TMS integration
We build an integration with your transport management system on request.
Call transcripts
Every call is available as a transcript in your dashboard.
24/7
every call answered, even at night
50+
languages supported
1 hour
to go live
Frequently asked questions about AI phone answering for logistics
Can I keep my own phone number?
Yes. Your plan includes a Heyloha number, and you forward your own number to it: all the time, outside opening hours or only when you don't pick up yourself.
How much does an AI phone assistant cost?
Heyloha starts at €149 a month excl. VAT for 250 credits. One credit is one call minute or one chat conversation. You try it free for 14 days first, and it's a monthly plan with no long-term contract.
Does the caller know they are talking to AI?
Yes. The assistant introduces itself as your company's digital assistant, as the EU AI Act requires.
What if the assistant can't answer a question?
It transfers the call to a colleague, warm or cold. If nobody picks up, it takes a callback request with name, number and question.
What about privacy and GDPR?
Calls are not recorded, only transcribed. The data is stored on servers in the EU and we sign a data processing agreement with you.