Connecting your LinkedIn account
You connect one LinkedIn account per channel. That account belongs to your agent itself, not to a separate LinkedIn account inside Heyloha. Once it is connected you can take the channel live.
Open Settings
Click the gear at the bottom of the left menu and choose Settings.
Go to Incoming communication and click LinkedIn
This is where you manage the accounts your agent receives messages on.
Click Connect
Log in with the LinkedIn account that receives the messages. That is usually a personal account, not your company page.
Then take the channel live
Go to Agent, then Channels, open LinkedIn and click Activate channel. Your agent only starts replying once the channel is live.
Connecting an account is not the same as activating the channel. A connected account whose channel is still off receives messages, but your agent does not reply to them.