Connecting your WhatsApp account
You connect one WhatsApp account per channel. That account belongs to your agent itself, not to a separate WhatsApp account inside Heyloha. Once it is connected you can take the channel live.
Open Settings
Click the gear at the bottom of the left menu and choose Settings.
Go to Incoming communication and click WhatsApp
This is where you manage the accounts your agent receives messages on.
Click Connect
You scan a QR code with the phone that holds the WhatsApp number. Use a number that is not already in use in the regular WhatsApp app.
Then take the channel live
Go to Agent, then Channels, open WhatsApp and click Activate channel. Your agent only starts replying once the channel is live.
Connecting an account is not the same as activating the channel. A connected account whose channel is still off receives messages, but your agent does not reply to them.