Reconnecting WhatsApp
Sometimes the connection to WhatsApp drops, for example after you have logged out on your phone or reconnected WhatsApp on another device. Your agent then stops receiving messages. You fix this by reconnecting the account.
How to reconnect
Open Settings
Click the gear at the bottom of the left menu and choose Settings.
Go to Incoming communication and click WhatsApp
This is where you manage the accounts your agent receives messages with.
Reconnect
Break the old connection and click Connect. Scan the QR code again with the phone that has the WhatsApp number.
Check the channel
Go to Agent, then Channels, open WhatsApp and check that the channel is live.
Keep the phone with the WhatsApp number to hand; you need it to scan the QR code.
Still going wrong?
Check that you are not logged out of WhatsApp on the connected phone and that the number is still active. If it still does not come right after that, get in touch with Heyloha.