Activating the phone channel
You do not create a separate phone agent. Your agent already exists and works on every channel you switch on. Here you only request a phone number and pick a voice. The knowledge, name and behaviour rules you set earlier apply on the phone straight away.
Go to Agent, then Channels
Agent sits in the left menu. The Channels screen lists all your channels and shows whether each one is live, paused or not yet connected.
Click Phone
This opens the channel and shows what is still needed to go live.
Request a phone number
Click Activate channel. We reserve a number for you. In some countries the provider first asks for a registration with your company details, which you complete on the screen itself.
Choose a voice
Under Number and voice you can listen to and compare the ten available voices and pick the one that fits your brand. You can switch later.
Take the channel live
Click Activate channel. From that moment your agent takes incoming calls.
What you can still set per channel
Per channel you only adjust what genuinely has to differ. On the phone, that is usually the greeting. The rest, such as your knowledge and behaviour rules, stays shared with your other channels.
A reserved number is not yet an active channel. If no calls come through, first check that the channel is set to live.