WhatsApp AI for Pharmacies
Answer patient questions about opening hours, services and repeat prescriptions automatically via WhatsApp, and pass medical questions to your pharmacist. Less crowding at the counter.
Common challenges for pharmacies
- Patients ask the same questions
- Questions about opening hours, repeat prescriptions and medication instructions are asked dozens of times daily. Your team cannot get to other tasks.
- Messages outside opening hours
- Patients send messages in the evening and on weekends with questions about their medication. Without a reply, they call the next day anyway.
- Questions about medication
- Patients have questions about side effects, interactions and dosage instructions. They call or visit during busy moments.
How Heyloha solves this
- Instant answers to common questions
- The WhatsApp AI answers questions about opening hours, services and procedures from your knowledge base.
- Repeat prescription requests
- The AI explains the procedure and captures repeat prescription requests for your pharmacy team.
- Medical questions to the pharmacist
- The AI does not answer questions about dosage, side effects or interactions. It passes them to a pharmacist with the full conversation context.
Key features
FAQ automation
Automatic answers about opening hours and services.
Human handoff
Medical questions go to the pharmacist with full context.
Multilingual
Communicate with patients in more than 50 languages.
Easy setup
Live within 30 minutes, no technical knowledge needed.
80%
messages auto-handled
50+
languages supported
30 min
setup time