Setting up your agent's personality

Under Agent, on the Personality tab, you set how your agent sounds. That way the tone fits your brand and the channel.

Where to find it

In the left menu, go to Agent and open the Personality tab.

What you set

• Tone: informal or professional.
• Form of address: casual or formal.
• Answer length: short and to the point, or detailed.
• Emoji: emoji or no emoji.

Default or per channel

At the top you set the default that applies to all channels. Want a different tone on a channel, for example more informal on WhatsApp than in email? Then create a separate setting for that channel.