Setting up conversation starters
With conversation starters in your Heyloha AI Agent you give visitors immediate direction in the conversation. This feature lets you display buttons in the chat window, guiding visitors easily to frequently asked topics or important actions. This creates more interaction and a better customer experience.
Why use conversation starters?
Visitors want to be helped quickly and easily, but sometimes do not know exactly how to phrase their question. This is where conversation starters come in:
- Clarity: By showing buttons with popular topics, you help visitors find their way quickly.
- Conversion: By directly offering important actions, such as scheduling an appointment or requesting a quote, you encourage more interaction and results.
- Untapped needs: With smart, commercial options you create new opportunities. A button like 'Schedule a free introduction' gets visitors moving.
How to set up conversation starters
Open the Conversation starters tab
Go to Agent, then Channels. Open Web and click the Conversation starters tab. Conversation starters are only available on the web channel.
Click Add option
Click Add option to create a new button.
Fill in the button text and message
Fill in the short button text that appears on the button, and the message that is sent to the agent as soon as the visitor clicks it.
Decide where and when, then save
Optionally set on which pages and at which times the starters appear. You can also show them right away instead of a greeting. Click Save.
Practical tips
- Be short and clear: Use a maximum of one short sentence as button text.
- Respond to needs: Think about what your target audience frequently asks. For example: 'What is my property worth?', 'Help me choose', 'Request a quote'.
- Test and optimize: Check in the dashboard which options are used most and adjust where needed.
Conversation starters directly visible on your website
You can show conversation starters not only in the chat window, but also directly above the chat icon on your website. This makes conversation starters a powerful call-to-action: visitors can choose a topic with one click, even before opening the conversation.
How to activate this feature
- In the Heyloha dashboard, go to your AI Agent settings.
- Find the option 'Display instead of welcome message'.
- Turn on the slider to show conversation starters directly on your website.
People respond faster to visual triggers and concrete suggestions. With an activating question like 'Schedule a free advisory meeting' you increase the chance of valuable conversations.