Dynamic reply buttons in the chat
Beyond the conversation starters that appear at the start of a chat, your AI Agent can also render reply buttons mid-conversation. The agent decides on the spot whether tapping is faster than typing. No pre-built menus, no flow builder, just one tap and the conversation moves on.
When the agent shows buttons
The agent picks buttons whenever there is a finite set of answers. A few typical cases:
- A question with a fixed set of possible answers, like 'What kind of property is it?' (Buy, Rent, Investment or Other).
- Available time slots from a connected calendar: open slots come back as buttons, one tap and the appointment is booked.
- A short navigation choice, like 'Continue with this package or look at another one?'
When the agent skips buttons
For open questions like 'Describe your problem' or 'What is your address?', buttons make no sense. The agent simply asks for a text answer. For free-form input, typing is more natural than picking.
Are the reply buttons on?
Reply buttons are on by default. The agent decides for itself when to show them, based on the conversation: for a finite set of answers you get buttons, for open questions you do not. Want to turn the buttons on or off for your whole account? Get in touch with Heyloha and we will arrange it for you.
Nudge the agent to use buttons more often
Want the agent to use buttons more often? Add a line to your AI Agent instructions. Something like this works well:
'For questions with a fixed set of options, always show reply buttons instead of asking an open question. For example: property type, service category or availability.'
The reverse works too: if you prefer fewer buttons because your tone of voice is more conversational than menu-driven, you can put that in the instructions as well.
Why this works
- Faster for the visitor: a tap instead of typing a sentence.
- Cleaner data for you: no typos or ambiguous answers.
- Fewer drop-offs: the lower the barrier to keep going, the more conversations get finished.