Dynamic reply buttons in the chat
Beyond the conversation starters that appear at the start of a chat, your AI agent can also render reply buttons mid-conversation. The agent decides on the spot whether tapping is faster than typing. No pre-built menus, no flow builder, just one tap and the conversation moves on.
When the agent shows buttons
The agent picks buttons whenever there is a finite set of answers. A few typical cases:
- A question with a fixed set of possible answers, like 'What kind of property is it?' (Buy, Rent, Investment or Other).
- Available time slots from a connected Microsoft Calendar or Google Calendar: open slots come back as buttons, one tap and the appointment is booked.
- A short navigation choice, like 'Continue with this package or look at another one?'
When the agent skips buttons
For open questions like 'Describe your problem' or 'What is your address?', buttons make no sense. The agent simply asks for a text answer. For free-form input, typing is more natural than picking.
Turning buttons on or off
Open your AI agent settings
In the Heyloha dashboard, open your AI agent and click the gear icon.
Open Functionalities
Click the Functionalities tab in the side menu.
Toggle Reply buttons in chat on or off
Turn the toggle on to let the agent decide when to show buttons. Turn it off to make the agent always ask for text answers.
Nudge the agent to use buttons more often
Want the agent to use buttons more often? Add a line to your AI agent instructions. Something like this works well:
'For questions with a fixed set of options, always show reply buttons instead of asking an open question. For example: property type, service category or availability.'
The reverse works too: if you prefer fewer buttons because your tone of voice is more conversational than menu-driven, you can put that in the instructions as well.
Why this works
- Faster for the visitor: a tap instead of typing a sentence.
- Cleaner data for you: no typos or ambiguous answers.
- Fewer drop-offs: the lower the barrier to keep going, the more conversations get finished.