Heyloha helps healthcare organizations answer patient questions 24/7 and automatically schedule appointments. The AI answers questions about opening hours, referrals and procedures, GDPR-compliant.
Gezondheidszorg
Better availability for patients, less pressure on your team
Patients call and email at inconvenient moments. With Heyloha you automate appointment scheduling and answer frequently asked questions automatically, so your care team can focus on the care itself.
Demo conversation transcript
Hi! I'm Sophie, your virtual assistant. How can I help you today? Hi, I'd like to schedule an appointment with a GP. Of course. What's it for? General check-up, Specific complaint, Vaccination, Repeat prescription Specific complaint Got it. Let me check what's open this week. Here are the slots available this week: Tomorrow 10:15, Wednesday 14:30, Friday 09:00 Wednesday 14:30 Just a few details to confirm. Your data is stored securely under our privacy policy. Full name, Date of birth, Insurance provider, Phone Booked, Lisa. Confirmation email is on the way, and your contact has been added to our reminder list. Please bring your ID and insurance card. See you Wednesday at 14:30.
Do you recognise this?
Overload from appointment scheduling
A large part of phone calls are about making, rescheduling or cancelling appointments. This costs your team hours every day.
Patient questions outside office hours
Patients also have questions in the evenings and at weekends. Without availability outside office hours they turn to emergency services or leave the practice.
Administrative overload
Repetitive questions about fees, referrals, locations and parking take up a lot of time that could better be spent on care.
How Heyloha solves it
Automated appointment scheduling
Patients schedule their own appointment via the AI, based on your current availability. Fewer phone calls, more efficiency.
24/7 patient information
Questions about fees, locations, procedures and medication are answered automatically by the AI. Patients get immediate answers, even outside office hours.
Less administrative burden
By automating routine questions your staff have more time for the care that truly matters.
Relevant AI agents for your sector
FAQ
Is Heyloha GDPR-compliant for processing patient data?
Yes. Heyloha is fully GDPR-compliant. Privacy consent is built in and sensitive information can be protected. For sensitive conversations human handoff is available.
Can the AI schedule appointments in my existing calendar?
Yes. Via the calendar integration Heyloha integrates with Microsoft Outlook and other calendars. Appointments are scheduled directly based on your current availability.
How does the AI handle urgent medical questions?
The AI is configured to immediately refer urgent or sensitive questions to a staff member or the emergency number. Safety always comes first.
Can the AI answer questions from patients who speak other languages?
Yes. Heyloha supports 50+ languages. Patients who speak other languages are automatically helped in their own language, improving care quality.
How quickly can Heyloha be set up for our practice?
Most practices are live within 30 minutes. Heyloha crawls your website and learns from your information. No technical knowledge needed.