Heyloha provides AI customer service for webshops through a Shopify integration that handles order status, stock and returns in real time, with product advice via chat, WhatsApp and phone in 50+ languages, 24/7 without wait times.
Webshops
More revenue, less customer service.
Webshop customers buy when they get answers, not later and not by email. With Heyloha you handle product questions, order status and returns automatically through a Shopify integration, 24/7 in 50+ languages.
Demo conversation transcript
Hi! I'm Sophie, your virtual assistant. How can I help you today? Hi, my order #2147 arrived but one item is missing. Can you help? I'm sorry to hear that. Let me look up your order. I found order #2147 with 3 items. Which one is missing? AeroLite T-shirt, PaceMax Cap, TrailRunner Socks PaceMax Cap Got it. Let me check stock so we can ship a replacement straight away. Good news — the PaceMax Cap is in stock. I'll forward this to our team straight away. Just need to confirm your shipping details. Full name, Email, Shipping address Thanks, Lisa! Your request has been forwarded to our team. They'll reach out shortly to arrange the replacement. Sorry for the trouble. Anything else I can help with?
Do you recognise this?
Pre-purchase questions cost you orders
Customers walk away when they don't get a quick answer on product details, stock or delivery. Every unanswered question is an abandoned cart.
Track-and-trace floods your inbox
Where is my parcel? Up to 70% of customer service questions are order queries your team has to look up manually in Shopify or the carrier's track-and-trace email.
Peaks like Black Friday break the team
During busy periods wait times stretch into hours. Service quality drops exactly when you need it most.
How Heyloha solves it
Live product advice, higher conversion
The AI knows your full catalogue and gives instant advice on sizes, materials and alternatives. Customers decide in the moment they're ready to buy.
Order status automatically via Shopify
Connect your Shopify store and the AI pulls order details, track-and-trace and stock in real time. Customers get answers, your team gets time back for the complex cases.
Scales with every spike
Whether you get 100 or 10,000 questions per hour, the AI answers instantly. No wait times, no overworked team, even during Black Friday or a product launch.
Relevant AI agents for your sector
FAQ
Does Heyloha work with Shopify?
Yes. The Heyloha Shopify integration gives the AI secure access to product information, stock levels, order status and returns. Setup is self-service and takes a few minutes.
How is order status fetched?
The AI asks for order number and email address to verify identity, then pulls order details and track-and-trace directly from Shopify. Customers get an immediate answer without your team having to do anything.
Can the AI give product advice?
Yes. Heyloha learns your catalogue and gives advice based on what the customer is looking for: size guidance, alternatives, related products and recommendations based on previous orders.
What happens with complex questions or complaints?
The AI recognises when a question needs a human and hands off the conversation with full context via human handoff. No customer falls through the cracks.
Which languages does it support?
Heyloha supports 50+ languages. International customers are automatically helped in their own language, ideal for webshops selling beyond their home market.