AI Chatbot for Hotels
Answer guest questions in any language, automate bookings and enhance the guest experience without extra staff.
Common challenges for hotels
- Multilingual guests
- International guests expect service in their own language, but your front desk does not speak every language.
- Repetitive questions
- Check-in times, Wi-Fi password, restaurant hours: the front desk answers the same questions hundreds of times per week.
- Missed upsell opportunities
- Guests are unaware of additional services like spa, room service or excursions, and your team has no time to promote them.
How Heyloha solves this
- Digital concierge
- The chatbot acts as a 24/7 concierge: from restaurant tips to room questions, all in the guest's language.
- Automatic upselling
- Actively promote spa packages, late checkout and excursions via the chatbot.
- Direct booking
- The chatbot answers booking questions and sends guests to your own booking engine, without OTA involvement. More margin for you.
Key features
50+ languages
Automatic communication in your guest's language.
Direct bookings
Booking questions answered, with a link to your booking engine.
PMS integration
A link to your property management system, built on request.
Upsell engine
Increase the average spend per guest.
80%
questions auto-handled
50+
languages supported
30 min
setup time