AI Chatbot for Logistics
Answer common questions about delivery times, drop-off locations and return procedures automatically via the chatbot.
Common challenges for logistics
Endless tracking questions
Customers call and email constantly asking where their package is. Your customer service spends most of the day on status questions.
Missed deliveries
Recipients are not home and deliveries need to be rescheduled. That costs time and money.
Complaints about delivery times
Delays lead to unhappy customers who call and email. Your team doesn't have enough capacity to answer everyone quickly.
How Heyloha solves this
Automatic tracking updates
Customers check the current status of their shipment via the chatbot instantly, without calling.
Reschedule deliveries
Recipients change the delivery time or location themselves via the chatbot, preventing failed deliveries.
Proactive notifications
The chatbot automatically informs customers about delays and expected delivery times.
Key features
FAQ answers
Answer questions about delivery times and drop-off locations.
Multilingual
Support international customers and recipients.
Delivery confirmation
Automatic confirmation after successful delivery.
TMS integration
Connect with your transport management system.
80%
questions auto-handled
50+
languages supported
30 min
setup time