AI Chatbot for Insurance
Answer policyholder questions automatically, streamline claims and offer 24/7 customer service without wait times.
Common challenges for insurance
- Long wait times
- Customers wait for minutes for simple questions about their policy, coverage or claim. Frustrating for everyone.
- Complex claims
- Filing a claim requires lots of data and documents. Customers get frustrated by the paperwork.
- Seasonal spikes
- After storms, hail or flooding, your call centre is overwhelmed, right when customers need you most.
How Heyloha solves this
- Instant policy info
- Customers get answers about coverage, premiums and terms from your policy information in seconds. Questions about their own policy go to your team.
- Streamlined claims
- The chatbot guides customers step by step through the claims process and collects all required info.
- Scalable support
- During peak times the chatbot handles most queries, so your team focuses on complex cases.
Key features
Claims filing
Customers file claims easily via the chatbot.
50+ languages
Serve a diverse customer base in their own language.
Calendar integration
Schedule advisory meetings via the calendar link.
24/7 available
Always reachable, even during emergencies.
80%
questions auto-handled
50+
languages supported
30 min
setup time