AI Phone Agent for Logistics
Answer delivery questions, handle rescheduling by phone and support drivers with fast dispatching.
Common challenges for logistics
Endless status inquiries
Customers call all day asking where their delivery is. Your customer service team can't get anything else done.
Rescheduling takes time
When a delivery time doesn't work, the customer has to call, wait and choose a new slot. That wastes your team's and the customer's time.
Drivers hard to reach
Dispatching gets chaotic when drivers are on the road and the schedule changes. Miscommunication leads to delays.
How Heyloha solves this
Automatic status updates
The AI voice agent answers delivery questions instantly with real-time data from your system. No hold times for the customer.
Reschedule by phone
Customers call and pick a new delivery window through the voice agent. The change is processed in your schedule right away.
Smart dispatching
The voice agent helps relay route changes and urgent updates to drivers.
Key features
Delivery status
Customers hear right away where their package is.
Rescheduling
New time slots are arranged by phone.
TMS integration
Connect to your transport management system.
Call summaries
Every call is automatically summarized.
80%
calls auto-handled
50+
languages supported
30 min
setup time