How AI assistant Noa handles 675 conversations a month for five real estate offices
With AI assistant Noa as a digital receptionist, Van der Linden Makelaardij is reachable day and night across five offices. Agents focus on advice and deals, while Noa handles all first-line customer contact independently.
Van der Linden Makelaardij website675
Conversations per month
~56
Hours saved per month
4:34
Avg. conversation length
5
Offices
The challenge
Van der Linden Makelaardij has been helping clients buy, sell and rent homes in five cities for over 40 years. The team received dozens of repeat questions every day across five offices, especially from renters about registrations, procedures and availability. Agents lost valuable hours on routine work when they wanted to focus on advice and deals. On top of that, most questions came in outside office hours, when home seekers are most active. Those leads went unanswered until the next working day, with the risk of prospects going to a competitor.
The solution
- Noa responds instantly to every question via the website, day and night, across all five offices. On average, Noa handles 22 conversations per day, each lasting 4.5 minutes.
- Noa answers questions about availability, registration procedures, rental terms and buying processes. Renters are referred to the right self-service portals so they can take care of things themselves without burdening the team.
- When a visitor shows serious buying or renting interest, Noa automatically creates a callback request so an agent can reach out personally at the right moment. No lead is lost.
“Our clients are helped faster, and our teams are focused again. The AI assistant takes the routine work off our plate, so our agents can do what they do best: personal advice and closing deals.”
- Team Van der Linden
Results
- Visitors ask 4 follow-up questions per conversation on average: real dialogues, not simple FAQs
- 801 automated actions per month: Noa actively looks up property information, checks availability and pulls listings
- Comparable to the work of 1.5 full-time receptionists, without extra payroll costs
- Agents spend their time again on personal advice and closing deals instead of routine questions
- Potential buyers and renters get immediate answers, including evenings and weekends when they are most actively searching
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