WhatsApp AI for Logistics
Answer delivery questions, provide delivery time information and handle complaints via WhatsApp. Less pressure on your customer service, 24/7.
Common challenges for logistics
Customers message about their delivery
Recipients constantly send WhatsApp messages with questions about delivery times and delivery slots. Your customer service gets overwhelmed.
The same questions every day
Questions about pick-up point opening hours, delivery times and return procedures are asked dozens of times per day.
Complaints outside office hours
Recipients with a problem send a message in the evening. Without a quick answer, their frustration escalates.
How Heyloha solves this
Instant answers to delivery questions
The WhatsApp AI answers common questions about delivery times, delivery locations and return procedures from your knowledge base.
Catch and route complaints
The AI catches complaints, asks the right questions and transfers complex cases to a team member with full context.
Available 24/7 via WhatsApp
Recipients get instant answers outside office hours too, preventing frustration and repeated contact.
Key features
FAQ automation
Answer delivery questions automatically from your knowledge base.
Human handoff
Complex complaints go to your team with full context.
50+ languages
Communicate with recipients in their own language.
Easy setup
Live within 30 minutes, no technical knowledge needed.
80%
messages auto-handled
50+
languages supported
30 min
setup time